House rules

Service provider data

1. Data of the Service provider and name of Service provider: Balatonlelle Gyöngye Apartman, hereinafter BL Gyöngye Apartman (Service provider, owner: Kovács István Krisztián private person)
2. NTAK ID: MA21001713
3. Service provider registered office: 8638 Balatonlelle Szent István street 2. 2/22.
4. Phone number: +36 (70)620 6362
5. Contact: balatonlellegyongyeapartman@gmail.com
6. Service provider representative: Kovács István Krisztián

The house rules for the BL Gyöngye Apartment can be found on the website www.balatonlellegyongyeapartman.hu.

Pets are not allowed in the BL Gyöngye Apartment.

A Guest may not harass another Guest or a representative of the Service Provider, make defamatory or defamatory comments, or in any other way violate the privacy and other rights or legitimate interests of third parties.

Conditions for using accommodation

1. The policy of the accommodation operated by the Service Provider is contained in the website www.balatonlellegyongyeapartman.hu.

2. The Guest can book the accommodation confirmed for him from 2:30 p.m. on the day of arrival specified in the agreement. Based on a prior written agreement with the Service Provider, the Parties may deviate from this.

3. In the event that the Guest does not appear by 6:30 p.m. on the arrival day specified in the agreement, the Service Provider has the right to withdraw from the contract, unless the Guest and the Service Provider have agreed on a later arrival time in advance by midnight on the day before the day of arrival . In case of withdrawal by the Service Provider described in this point, the fee paid by the Service Provider for the accommodation belongs to the Service Provider.

4. The Guest must leave the accommodation by 10:00 a.m. on the day of departure.

5. To extend the guest's stay, the prior consent of the Service Provider is required.

6. If the Guest does not leave the used accommodation by 10:30 a.m. on the day indicated as the day of departure at check-in and the Service Provider has not previously agreed to the extension of the stay, the Service Provider is entitled to invoice the accommodation price for an additional day and the accommodation has the right to physically limit its further use.

7. Pets are not allowed in the accommodation.

8. The Guest(s) are fully responsible for the damage caused by them and their guests to the accommodation, which they are obliged to compensate and the service provider can invoice afterwards.

9. Each accommodation has a tool inventory. If any device is missing when the Guest leaves, the Guest is obliged to reimburse the costs of replacing the device.

Use of parking lot

The current KRESZ rules apply in the driveway and parking area. The permitted speed limit is 5 km/h.

Parking lot number 6 for the Apartment is provided free of charge for Guests.

The code lock is located on the right-hand side of the driveway, you have to enter the opening code here, which opens the gate electrically and closes automatically. When driving out, the gate opens automatically by pressing the gate opening button located in the marked location in front of the gate, on the left.

No major assembly or maintenance can be carried out on the vehicle in the parking area. Minor repairs and maintenance are permitted as long as the cleanliness of the area is not endangered.

Use of keyless entry door

For the convenience of the Guests, the Service Provider provided the Apartment with a keyless, coded entrance door. At least 24 hours before arrival, the Service Provider will send the codes necessary for entry by e-mail or, at the Guest's request, by text message.

If you experience an error and are unable to enter the property, please call the Service Provider's phone number to notify the person who will provide a spare key to the Apartment in this case. The spare key must be returned on the day of departure. In case of loss or misappropriation of the key, the Service Provider charges the costs related to the replacement of the key to the Guest, which the Guest is obliged to reimburse to the Service Provider.

Smoking:

Smoking and the use of open flames are strictly FORBIDDEN in the Apartment and inside the building! The Apartment is equipped with a smoke detector, in the event of an alarm, the Service Provider receives an SMS notification.

Smoking is only allowed in designated areas!

In order to maintain cleanliness, we respectfully ask our Guests who smoke not to scatter cigarettes in the courtyard and in the entire area of ​​the guest house, but to collect them and place them in the trash cans.

If action is taken against the accommodation provider due to non-observed legislation, the violator is obliged to reimburse the costs thereof.

This action may result in a accusation and other proceedings.

Use of rooms and furnishings:

Please use the furnishings as intended! Room furnishings and equipment, including towels, pillows, duvets, bed linen, electronics/household appliances, etc. it is forbidden to take it out of the house!

The furniture can only be rearranged with the consent of the Service Provider.

After departure, we will inspect the apartment and, in the event of possible damage, we will reimburse the guest for the resulting costs.

We respectfully ask you not to spread insects on the wall surface.

It is forbidden to bring or store flammable or explosive substances or means of transport (bicycles, motorbikes, etc.) in the rooms.

When leaving the room, please make sure that the air conditioning and electricity are turned off and the water taps are closed.

If you notice any malfunction, please report it to the Service Provider immediately, we are unable to accept subsequent complaints.

BL Gyöngye Apartment payment options

1. The reservation to be paid for the services rendered by the Service Provider to the Guest must be settled within 3 calendar days from the receipt of the confirmation e-mail regarding the reservation of the accommodation. If the amount is not received, the Service Provider may cancel the reservation without obligation.

2. The remaining part to be paid for the accommodation must be settled no later than 30 calendar days before arrival. If no written cancellation is made during the fee-free period and the remaining partial amount is not received, the Service Provider may cancel the reservation without obligation, and in this case the amount of the reservation will not be refunded.

3. The Guest must settle the consideration for the service by bank transfer, cash payment or SZÉP card. At our accommodation, we accept OTP, MKB and K&H Szép cards. Payment with a Szép card can only be made by bank transfer, the service provider does not have a terminal. For the transfer, please note that in the case of some Szép cards, the transfer may take 5-6 bank working days. In this case, please send us the receipt confirming the transaction received after the successful transaction, and we will finalize your reservation after receiving the amount.

4. In case of payment by bank transfer or Szép card - if the parties do not stipulate otherwise in the individual agreement concluded with the Service Provider - the Guest is obliged to transfer the consideration for the ordered services to the Service Provider's bank account by the 30th day before the specified date of arrival in such a way that the given amount is transferred to the Service Provider's bank account are credited or the Guest confirms the transfer with an irrevocable statement issued by the account manager's financial institution confirming that the transfer has taken place.

5. If the reservation falls within 30 calendar days from the date of arrival, we will finalize it within 3 days (72 hours) after receiving the confirmation e-mail after remittance of the cost of the entire accommodation reservation, of which 30% is considered a reservation. If the full cost of the accommodation is not received within 3 calendar days after sending the confirmation e-mail, the service provider has the right to withdraw.

6. Tourist tax (IFA) cannot be paid with the Szép card.

7. In case of earlier departure after arrival, we are unable to refund the canceled days.

Trash disposal, treatment:

Household garbage can be collected in the trash cans located in the kitchen and bathroom in the Apartment.

Trash should not be left in rivers, behind doors, or in public spaces.

When you leave, please throw it in the common container in the parking lot.

Responsibility of the parties

General provisions

1. At the same time as booking the accommodation, the Guest accepts the House Rules and General Terms and Conditions of BL Gyöngye Apartment, and acknowledges that he/she uses the equipment in the apartment at his/her own risk.

2. The guest may use the accommodation exclusively at his own risk. The guest is responsible for ensuring that the minor child accompanying him/her uses the play equipment in strict compliance with the rules contained in the House Rules, and also informs them of the provisions of the General Terms and Conditions applicable to them, and uses them in accordance with their own age characteristics.

3. The Service Provider is not responsible for the behavior of other Guests.

4. The Service Provider is entitled to refuse (not accept) the Guest's reservation in justified cases, such cases may be:        a. the Guest provides untrue or incomplete data 

     b. if the Guest's behavior is incompatible with everyday norms, or 

     c. the accommodation does not pay the reservation fee in time 

     d. does not pay the full consideration for the accommodation reservation in time

9. If it can be assumed that the Guest is not using the facilities of the accommodation in accordance with the contract and/or intended purpose, the Service Provider is entitled to prohibit any further use of the BL Gyöngye Apartment with immediate effect and to ban the Guest.

10. The Guest is fully responsible for the proper and proper use of the BL Gyöngye Apartment's equipment. The service provider excludes all liability for damage resulting from unprofessional or illegal use of the BL Gyöngye Apartment. In the event of any damage, the Guest is obliged to compensate the damage caused (material damage and loss due to delay) to the injured party.

11. The Guest is obliged to be fully responsible for any damage caused to the Service Provider or a third party during the use of the BL Gyöngye Apartment in connection with the reprehensible behavior or omission of the Guest and accompanying minor children. This indemnification obligation covers any claim, cost, arising from any claim, deficiency, damage, lawsuit or other official procedure, judgment or decision, procedural costs and attorney's fees.

Other:

The Service Provider is only present at the accommodation upon the arrival and departure of the guest(s), and in addition maintains 0-24 hour service and can be reached at any of the contact details provided.

The Service Provider provides an umbrella at the accommodation upon the prior request of the Guest(s).

Cleaning once a week with change of bed linen and towels.

We can keep valuables left in the room for 2 months, if we are notified, we will mail them to the address provided within the specified time.

In order to ensure the tranquility of the Guests and neighbors, it is forbidden to make noise, play music or listen to music in the Apartment between 10:00 p.m. and 8:00 a.m.

Please note that the accommodation provider is not in a position to take responsibility and pay compensation for damages resulting from events that are not his fault (e.g. natural disasters, hail, fire, power outages, injuries caused in the parking lot, etc.).

The service provider is not responsible for damage caused to the car parked in the parking lot.

The accommodation provider reserves the right not to accept guests who behave scandalously and who do not follow the house rules, or to immediately remove them from the accommodation.